1. TQM involves empowerment and inverts the management pyramid, for, or if it is to achieve the results, it must work horizontally and vertically across the organisation, across disciplines and depart

1. TQM involves empowerment and inverts the management pyramid, for, or if it is to achieve the results, it must work horizontally and vertically across the organisation, across disciplines and departments. Discuss this employing references where appropriate to substantiate any theoretical argument.