21. The official goals of the organization are best represented by the . a. strategic goals b. tactical goals c. operational goals d. competitive goals e. none of the above 22. A long-term time frame is most closely associated with a. operational plans. b. tactical plans. c. strategic plans. d. mission plans. e. tactical goals. 23. Which of these are called the action steps by which an organization intends to attain its strategic goals? a. Tactical goals b. Operational goals c. Tactical plans d. Operational plans e. Strategic plans 24. goals lead to the attainment of goals which in turn lead to the attainment of goals. a. Operational strategic tactical b. Tactical operational strategic c. Strategic tactical operational d. Operational tactical strategic e. None of the above. 25. Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called a. strategic goals. b. tactical goals. c. operational goals. d. a mission. e. a plan. 26. Beth is a middle manager at Egg Elements Corporation. She is most likely responsible for the achievement of goals. a. operational b. tactical c. strategic d. lower-level e. top-level 27. ______ represent plans developed at the organization’s lower levels that specify action steps toward achieving operational goals and that support tactical planning activities. a. Tactical plans b. Strategic plans c. Operational plans d. Supervisory plans e. Organizational plans 28. Which of these refer to specific results expected from individuals? a. Operational goals b. Tactical goals c. Strategic goals d. Operational plans e. Mission statements 29. Lower-level goals should lead to the achievement of higher-level goals. This is called a. linking pin theory. b. a value-based chain. c. a means-end chain. d. all of the above. e. none of the above. 30. Which of these is lacking in the goal “profits should be increased in the coming year?” a. Specific and measurable b. Challenging but realistic c. Covers key result areas d. Defined time period e. None of the above
