81. Which of the following is not a criticism of scientific management? a. It does not appreciate the social context of work. b. It does not appreciate the higher needs of workers. c. It does not appreciate the careful study of tasks and jobs. d. It does not acknowledge variance among individuals. e. It tends to regard workers as uninformed and ignored their ideas and suggestions. 82. Standardization of work and wage incentives are characteristics of a. bureaucratic organizations. b. scientific management. c. quantitative management. d. administrative management. e. behavioral science. 83. The bureaucratic organizations approach is a subfield within the ____. a. classical perspective b. systems theory c. scientific management d. learning organization e. management science view 84. According to Weber’s ideas on bureaucracy organizations should be based on which of these? a. Personal loyalty b. Personal references c. Rational authority d. Family ties e. Charismatic authority 85. All of the following are characteristics of Weberian bureaucracy EXCEPT: a. Labor is divided with clear definitions of authority and responsibility that are legitimized as official duties. b. Positions are organized in a hierarchy of authority with each position under the authority of a higher one. c. All personnel are selected and promoted based on technical qualifications. d. Administrative acts and decisions are recorded in writing. e. Management is the same as the ownership of the organization. 86. Max Weber felt selection of employees should be based on: a. education b. competence c. connections d. political skills e. efficient systems 87. Positions organized in a hierarchy of authority is an important characteristic of a. scientific management. b. bureaucratic organizations. c. quantitative management. d. the human relations movement. e. total quality management. 88. UPS is successful in the small package delivery market. One important reason for this success is the concept of a. globalization. b. employee flexibility. c. loose standards. d. bureaucracy. e. non-bureaucratic organizational system. 89. Whereas scientific management focused on ______ administrative principles approach focused on the _______. a. individual productivity total organization b. organization productivity individual effort c. efficient procedures management by principle d. employee ability employee loyalty e. employee competence work flow through the organization 90. Mary Parker Follett contributed to which field? a. Humanistic approach b. Scientific management approach c. Total quality management approach d. Quantitative approach to management e. Systems approach to management
