11. The dimension includes government regulations at the local state and federal levels. 12. An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n) . 13. Included in a(n) _______ environment are sectors that have a direct working relationships with the organization among customers competitors suppliers and the labor market. 14. Managers today are concerned because technologically speaking the ________ has given more power to customers and enabled them to directly impact an organization. 15. ________ are organizations in the same industry that provide goods or services to the same set of customers. 16. ________ are being waged worldwide in all industries because of organizations’ need to attract and retain customers. 17. People and organizations that provide raw materials the organization uses to produce its output are called . 18. The represents people in the environment who can be hired to work for the organization. 19. Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called ________. 20. When environmental factors change rapidly the organization experiences ________ uncertainty.
