67) Engineers scientists or architects who design new products or services for a firm belong to which level of a business hierarchy? A) middle management B) production workers C) knowledge workers D) data workers 68) Which main business function is responsible for maintaining employee records? A) sales and marketing B) human resources C) finance and accounting D) manufacturing and production 69) Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? A) the specification of procedures for identifying packages with sender and recipient information B) monitoring service levels C) promoting the company strategy of low-cost superior service D) the use of handheld computers and networks for managing package delivery 70) A managerial element in the UPS tracking system described in the chapter is A) taking inventory. B) providing package status reports to customers. C) the decision to use automation. D) in-house package tracking software. 71) ________ is data that has been shaped into a form that is meaningful to human beings. 72) ________ is output returned to appropriate members of the organization to help them evaluate or correct the input stage. 73) The key elements of an organization are its people structure business processes politics and ________. 74) ________ makes long-range strategic decisions about the firm’s products and services. 75) Computer ________ consists of the detailed preprogrammed instructions that control and coordinate the computer hardware components in an information system. 76) ________ is a global network that uses universal standards to connect millions of different networks around the world.
