The Learning Objective for this week is: LO-3 — Compare and contrast different historical case studies of when a reverse logistics operation was a success and when it was a failure. To begin to do that we will look at two companies and their returns policy. Success and failure are interesting terms. Both rely on the standards or procedures or policy of handling returns for a company. Both measure something. We will explore LL Bean and QVC. L.L. Bean is considered a best practice company. The web site for this is located at: .llbean.com/shop/returns/”>http://www.llbean.com/shop/returns/ QVC is considered a best practice company. The web site for this is located at: .qvc.com/qic/qvcapp.aspx/main.html.file.|cs|faq_returns html/left.html.file.|cs|faq_nav html”>https://quality-s.qvc.com/qic/qvcapp.aspx/main.html.file.|cs|faq_returns html/left.html.file.|cs|faq_nav html For this week and to begin to explore the LO-3 you initial question is what is the difference between LL Bean and QVC returns policy? A follow up question is what are your opinion regarding their consideration of customer satisfaction. How do both companies measure customer satisfaction? You are encouraged to search for any comments online regarding these two companies! Instructions: Your initial post should be at least 250 words. Please respond to at least 2 other students. Responses should be a minimum of 100 words and include direct questions.
