auto- attendant
800 words
INTRO:
- Business phone systems
- Auto- Attendant also known as IVR (interactive voice response)
- Understanding auto- attendant to help benefit your business
- Add Statistic
SECTION 1: What is Auto- Attendant
- Auto- attendant is also known as digital receptionist (link)
- Auto- attendant or automated attendant a term commonly used in telephony to describe a voice menu system, which allows callers to be transferred to an extension without going through a telephone operator or receptionist.
- Essentially auto- attendant answers incoming calls and redirects to appropriate extensions
SECTION 2: How Auto-Attendant Benefits your Business
- Auto- Attendant features: incoming call answer and greeting messages, call transfer and routing option prompts, general business information announcements, automated company directory lookup of users, system menu- repeat, exit, operator prompts.
- The necessity of auto- attendant for any business with incoming calls
- The best practices regarding auto-attendant: charting out the entire call flow, using professional voice talents, stage inbound callers to departments with on hold messaging features.
- Discuss costs
CONCLUSION:
Content about product and call to action
