BUSN 258 Customer RelationsWeek 7 Discussions Assignmetn and YoudecideWeek 7 DQ 1: Managing Employees to Give Great Customer ServiceEmotional Labor (Graded)Have you had a job where you dealt with customers? To what extent did the job involve emotional labor? Did you find the job stressful? How did you deal with the stress?Week 7 DQ 2: Managing Employees to Give Great Customer ServiceEmployee Empowerment (Graded)Have you ever had a job in the past where you felt empowered? What did it mean to you to be empowered? What can a company do to empower employees?Week 7 Assignments:Which of the two general causes of stress worker characteristics and working conditions is the most significant in your job? How can you control or manage it?BUSN 258 You Decide: Scenario Analysis – Customer Relations
