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Relate to Course Objectives below:
CO: Given an organizational need for ongoing improvement, demonstrate working knowledge of an established quality/process improvement program as demonstrated by 20th and 21st century quality thought leaders. Furthermore, demonstrate an understanding of the development process for new products, define and apply the principles of product and process design in both supplier and receiving organization product and service industries.
Given the importance of customer satisfaction and loyalty, apply methods of improving both by analyzing customer needs, gathering customer information, using surveys, complaint resolution, and customer relationship management.
