CHAPTER 4—MOTIVATIONAL PRINCIPLES AS APPLIED TO SUPERVISION

1. Supervisors cannot succeed at their jobs if they do not understand how to motivate employees to work to their full potential. 2. People are the most important resource that a supervisor is asked to manage. 3. Height weight and physique influences the human personality. 4. Parents who encourage autonomy and dependence give the child valuable lessons. 5. Since people tend to be more alike than different it is a mistake for a supervisor to try to tailor his or her supervisory approach to individual employees. 6. One of the biggest problems that a supervisor must face at work concerns employees with attitude problems who have a negative impact on co-workers. 7. Most psychologists who study human behavior and personality are convinced that all behavior is caused goal-oriented and motivated. 8. Maslow believed that people are motivated to satisfy certain needs that range from low-level needs to high-level needs in a descending priority. 9. If Maslow’s theory is correct a person will be unable to satisfy biological needs until security needs are satisfied first. 10. Self-fulfillment needs are the first level of needs that must be satisfied. 11. According to Maslow’s Hierarchy of Needs Theory a person must satisfy physiological needs before attempting to satisfy safety needs. 12. Successful supervisors reward employees based on which needs are currently driving the employee. 13. Elements intrinsic in a job that promote job performance are called motivation factors.