Week 1 Assignment: Your Service DNA (CO2, ILO.B.SK.3, BIS.1, DL.2)
What is the DNA of your service excellence? Be sure to include the following (not limited to):
- How does your customer see you (or would see you)? How do you know?
- How is your customer at the center of your framework (see figure)?
- What opportunities do you have? Explain.
