After you have read Case Incident 2: Turbulence on United Airlines, page 536, please answer the following questions:
What are the pros and cons of having a bureaucratic organizational structure for an airline? Do you think the pros and cons are justified for United Airlines, and that they should keep the structure they have? Why or why not?
What do you think United Airlines should do, moving forward from these incidents? Do you have any suggestions for enhancements or improvements to the United Airlines organizational structure? Would you consider restructuring? Why or why not?
