Narrative:
Kailua Kamera Shop (KKS) has 2 locations on the island of Oahu, Hawaii. The warehouse is
located in Waipahu, HI, an area north of the Honolulu airport. KKS prides themselves on
offering quality photography products and knowledgeable sales staff. KKS sells to mostly to
local professional photographers looking to purchase cameras, Lenses, filters, tripods, flashes,
and other camera gear.
When a customer decides to place an order, they order the items online from the company
website, which prompts the sale to be entered into the system and updates the sales order
transaction file. Most sales are made to customers who have previously made product inquiries.
If a new customer makes a purchase, the sales clerk will first add the new customer into the
system, then create the order. KKS sales personnel may lower the list price of an item with
manager approval during the sales process. Customers have 30 days to return goods.
A warehouse worker in Waipahu picks the goods for each order, one order at a time, based on
a daily check of the system for open orders. The warehouse worker updates the pick goods
transaction file and prints 2 copies of a pick ticket. If there is an out of stock item, the pick
will be held up until all items in the order are in the warehouse. Picked items are reviewed by
a warehouse manager, who places one pick ticket on an item in each order, then forwards
those goods to the shipping department to be shipped to the customer. The other pick ticket
is filed by date in the warehouse.
A shipping employee receives the tagged items and keys the information into the system to
update the shipping transaction file and print a shipping label. Each shipment goes directly to
the customers address because the store locations do not have any extra space capacity.
Shipping procedures require all tagged items from an order be shipped together the next day
using a third party carrier. An electronic shipping log is maintained by the shipping clerk and
viewable to all store locations to aid in customer inquiry. An electronic copy of the shipping log
is sent to the billing department.
Once notification of shipping is received, a billing clerk charges the customer account for 50%
of total charges. The remaining 50% will be billed in 30 days. The billing policy is standard and
applies to all customers. A cashier records the customer payments received into KKSs main
checking account. In order to improve internal controls, KKS maintains a separate cash
accounts for each transaction cycle. An AR clerk manages past due accounts.
Required:
Draw the REA model, with cardinalities, for the operating events, agents and resources
in the sales/collection process described above. Use crows feet notation for cardinalities.
The REA can be hand-drawn but neatness is required. Points will be deducted for
unprofessional submissions (sloppy work, misspellings). If you use Lucid Chart use the
Flowchart Process symbol for events.
