Contents

 

Assessment 1                                                                                                                       3

Task 1 – Knowledge Questionnaire                                                                               3

Question 1.1                                                                                                                     3

Question 1.2                                                                                                                     3

Question 1.3                                                                                                                     3

Question 1.4                                                                                                                    4

Question 1.5                                                                                                                    5

Question 1.6                                                                                                                    5

Question 1.7                                                                                                                    7

Question 1.8                                                                                                                    7

Question 1.9                                                                                                                    7

Question 1.10                                                                                                                   7

Question 1.11                                                                                                                    7

 

 

 

 

 

 

 

 

 

 

 

 

 

Assessment 1

 

Task 1 – Knowledge Questionnaire

 

This assessment is a written questionnaire with a mix of objective and subjective questions.

Refer to the learning material for this unit and undertake additional independent research if needed.

To complete this task satisfactorily, provide satisfactory answers to all questions in your own words, as instructed.

 

Provide answers to all of the questions below:

 

Question 1.1

 

Question	Explanation
The purpose and content of an operational plan
The role of an operational plan in achieving the organisation’s objectives
The purpose and content of a contingency plan

 

Question 1.2

 

Explain the difference between an operational plan modelled on the organisation as a whole and one that has been modelled to suit a specific organisational goal or department.

 

Question 1.3

Describe typical methods for developing an Operational Plan.

 

Question 1.4

Complete the table below to describe information sources necessary to develop and present operational plans. The first row has been completed as an example for you to follow.

 

Information source	Description	Examples (provide 1)
Colleagues/Employees	Colleagues may be part of the same team, or from another team.	Team member CFO Manager of a different team
External consultants
Strategic plan
Budgets and forecasts
Legislation and regulatory authorities
Organisational policies and procedures

 

Question 1.5

List four ways to consult with stakeholders:

 

Question 1.6

Complete the table below to describe the requirements for resources included in operational plans:

 

Resource Type	Description of the resources and 2 examples:	How to acquire the resource:
Physical		How do you acquire physical resources and/or services?
		What does a procurement process include (list at least four considerations)?
		Relevant organisational policies and procedures (at least one):
Financial		What workplace documents provide information about financial resources? (describe at least one):
		How does the budgeted and actual finances influence profitability and productivity of the operational plan?
		Explain how to obtain additional finances:
Human		How do you recruit staff?
		List at least two induction strategies:
		Relevant organisational policies and procedures (at least one):

Question 1.7

Explain the purpose of key performance indicators.

 

Question 1.8

List four different approaches to developing key performance indicators.

 

Question 1.9

Explain the procedure for documenting performance, including records that should be kept.

 

Question 1.10

Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

 

Question 1.11

Outline the aim and scope of the Fair Work Act 2009.