Discussion Topic
Reflect on what you have learned in this module. Then, for this discussion assignment, please respond to the following prompt(s):
Assume that you are the owner of a small bicycle sales and repair shop serving hundreds of customers in your area. Identify the kinds of customer information you would like your firm’s CRM system to capture. How might this information be used to provide better service or increase revenue? Identify where or how you might capture this data.
For the “post by” date…
Respond to the the prompts listed above:
- Identify the kinds of customer information you would like your firm’s CRM system to capture.
- How might this information be used to provide better service or increase revenue?
- Identify where or how you might capture this data.
- Reply by the initial post due date with a post of at least 250 words
- You will only see other posts after you have submitted your first post
- Click the “Reply” button below to begin
