Describe the process of your business operation from the first moment it opens to when it closes. Customer touch points. How do you deal with customer issues? Returns? Reward loyal customers, etc. Include an operations flow chart
Discuss potential suppliers
Production or service delivery process- use graphs and charts to map
Product/service returns process
Supplier relationship management
Logistics
Packaging
Transportation or delivery process
Ethical Considerations
Physical Plant Layout
Startup expenses (Ass. 4 – week 5) – use the template provided (course info tab). Recommend that you include a line item that is for Contingency Funds – for unexpected emergencies like your building repairs are not done when you expected them to and you have to pay an extra 2 months’ rent before you open your business, etc. Cite sources for all your data and assumptions. You will need discussion about the chart – do not just insert the chart and think you have completed this aspect of the assignment.
