Answer the following questions
2) Select one HBR article(attached) from the reading list. Please do the following:
- Summarize the article in about a paragraph
- explain key takeaways
- please explain how the article relates to the concept we’ve discussed in class, and
- explain why you like this article.
3) Explain the recovery paradox, and discuss its implications for a service firm manager. Is the recovery paradox always useful? Please explain.
4) What are the different types of emotional profiles that Gabriel et al. (2019) discuss in their research? Explain. What are the benefits/costs associated with different profiles of emotional regulations in co-worker exchanges?
