https://www.youtube.com/watch?v=cCdu67s_C5E
- Why have leaders failed to realize that a shift must occur, i.e. understanding that employees implement the plans and therefore must come first before the customers?
- Can leaders make this shift? If so, how?
- Should the leaders of your organization (place of employment, current or immediate past) spend more time selecting, training, appraising, and developing people? Why?
