Week 1: Performance Improvement Case
InstructionsReview Chapter 3: “Customer Focus” in our Managing for Quality and Performance Excellence text. Complete all the steps below: Step 1: Complete Projects, Etc. 6 on page 145 (minimum 1 page) Gather one or two customer satisfaction surveys or comment cards from local establishments.Compare them to the samples in Figures 3.8, 3.9, and 3.10 (pages … Read more