11) Define operations management. Will your definition accommodate both manufacturing and service operations? Section 2 Organizing to Produce Goods and Services 1) Which of the following are the primary functions of all organizations? A) production/operations marketing and human resources B) marketing human resources and finance/accounting C) sales quality control and production/operations D) marketing production/operations and finance/accounting E) research and development finance/accounting and purchasing 2) Which of the following pioneers was NOT making a professional impact during the Scientific Management Era? A) Frank Gilbreth B) W. Edwards Deming C) Henry L. Gantt D) Lillian Gilbreth E) Frederick W. Taylor 3) Which of the following would NOT be an operations function in a commercial bank? A) auditing B) teller scheduling C) maintenance D) collection E) check clearing 4) The marketing function’s main concern is with: A) producing goods or providing services. B) procuring materials supplies and equipment. C) building and maintaining a positive image. D) generating the demand for the organization’s products or services. E) securing monetary resources. 5) Which of the following tasks within an airline company are related to operations? A) crew scheduling B) international monetary exchange C) sales D) advertising E) accounts payable 6) Marketing production/operations and ________ are the three functions that all organizations must perform to create goods and services. Section 3 The Supply Chain 1) Competition in the 21st century is no longer between companies; it is between supply chains. 2) An accounting firm that provides tax services for a company would be considered to be part of that company’s supply chain. 3) What is a global network of organizations and activities that supply a firm with goods and services? A) supply tree B) provider network C) supply chain D) vendor network E) vendor tree
