1. The managerial function of controlling consists of which of the following? a. Taking actions to ensure that things happen the way they were planned. b. Checking to determine if employees are adhering to established plans. c. Taking appropriate actions where necessary to correct any deviations from standards. d. All of the above. 2. The controlling function is most closely related to which other primary managerial function? a. Leading. b. Planning. c. Staffing. d. Coordinating. 3. In order for an organization to thrive all of the following is necessary EXCEPT: a. Goals. b. Training. c. Autocratic leadership. d. Accountability. 3 4. The closeness of supervisory follow-up is based on all of the following factors EXCEPT: a. The employee’s experience. b. The supervisor’s convenience. c. The dependability of the worker. d. The employee’s initiative. 5. Which of the following type of control mechanism is useful for controlling a problem prior to its happening? a. Concurrent. b. Feedback. c. Indicative. d. Feedforward. 6. Feedback control provides valuable information for: a. Making adjustments while a problem is happening. b. Providing information for preventing the same problem from happening again. c. Recording the number of customer complaints. d. None of the above. 7. _____ uses feedforward controls at one time or another. a. Some people. b. Most people. c. All people. d. None of the above. 8. Which of the following is an example of a concurrent control system? a. Instituting a preventive maintenance plan. b. Sampling complete products to ensure quality. c. Measuring how many units a certain employee completed on his or her shift. d. Observing employees during the work shift to ensure that they are complying with standards. 9. When no damage or mistakes occur feedback is: a. Unnecessary. b. Solicited to fulfill job responsibilities. c. Used to improve the process or product. d. None of the above.
