11. ______ symbolizes the legitimacy of the organization to external audiences. a. Operational goals b. Tactical plans c. Strategic goals d. Mission statement e. Tactical goals 12. Rosalie is a manager at GMG Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as a. a way to legitimize her department. b. a source of motivation. c. a standard of performance. d. a guide to action. e. impress others. 13. A statement that identifies distinguishing characteristics of an organization is known as a. a goals statement. b. a values statement. c. an income statement. d. a mission statement. e. a competitive-edge statement. 14. Which of these are described by mission statements? a. Corporate values b. Company philosophy c. Company purpose d. All of the above e. a and b only 15. The organization’s reason for existence is known as a. the organization’s value. b. the organization’s vision. c. the organization’s mission. d. the organization’s goal. e. the organization’s service. 16. “We respect our employees and value their diversity” is an example of a statement you are most likely to find in the organization’s a. mission. b. strategic goals. c. tactical goals. d. strategic plans. e. tactical plans. 17. “We seek to become the premier business school in the west” is an example of a statement you are most likely to find in the organization’s a. tactical goals. b. operational goals. c. mission. d. tactical plans. e. operational plans. 18. Which of these refers to a broadly stated definition of the organization’s basic business scope and operations that distinguishes it from similar types of organizations? a. Mission statement b. Goal statement c. Management by objective d. Goal setting e. Corporate competitive-value statement 19. At the top of the goal hierarchy is the a. strategic goals. b. tactical goals. c. operational goals. d. mission. e. employee goals. 20. Which of these represent the broad statements of where the organization wants to be in the future? a. Operational goals b. Tactical goals c. Strategic goals d. Operational goals e. Tactical plans
