CLAIM LETTER SCENARIO
Youve just bought a product that you are pretty excited about. Within two weeks the product has malfunctioned. Or you contracted a service that was pretty important to you. The service was in some way less than satisfactory and not what you had agreed to. (Either make up a product or service or choose an example that actually happened to you or someone you know.)
Write a claim letter to the company regarding your dissatisfaction.
Follow the guidelines for writing a claim letter (attached file).
You will be graded on how well you:
– Follow your chosen letter format style (full block, modified block)
– Use the format suggested in our lecture and in your text to:
Identify the product or service
Explain the problem, telling exactly what is wrong giving names and part numbers etc.
Propose an adjustment.
Conclude courteously.
Use a polite and appropriate tone, maintain the you attitude and avoid clichs.
Space the letter on the page, using appropriate elements of page design.
Revise the letter to conform to standards of spelling, punctuation, and grammar.
***Avoid plagiarism
