Assume that you work with Carlotta, the professional described in chapter 11. You have been assigned the task of developing a client satisfaction form. Develop one that addresses the following characteristics of service provision:
- reliability of service
- responsiveness
- courtesy
- security of records
- physical setting
- helpfulness of staff
- competency of professionals
- costs of service
- relevance of service and needs
- accessibility of services
TEXTBOOK: *Generalist Case Management, 5e (pinata.cloud)
Chapter 11: pgs 361-391
