Sometime this week, find an opportunity to engage in active listening at work, at home, or in your civic life. After the listening episode, analyze your performance using Figure 4.2. during active listening.
Which of these skills were you able to employ well for conflict management ?
With which skills do you need more practice?
Did the speaker notice your active listening?
What was the impact of this listening episode on your relationship with the other party, if any?
