Hello again:) This is Group activity in ‘Service management’ class. And in this lecture the professor wants us to make our own fiction service company and our group decided to go with ‘Food restaurant’.
Well, as you can see what I uploaded here we actually our group went through a lot of stuffs already like
‘Our group’s Fiction service company’, ‘Customer interaction service in our group company’, ‘Develop effective strategies for managing demand and supply’, ‘Develop EFFECTIVE strategies to understand customer expectationsTeam’
So, this time the professor wants us to answer with 1 question like below
Create ONE possible catastrophic service failure of your company (Think about the worst possible service failure to your organisation, Our group decided with Food poisoning)
This is my part to do
Please have a look what I uploaded with some files then you will be able to know and information about our fictional service company (food restaurant) and able to answer the question which is ‘
Create ONE possible catastrophic service failure of your company (Think about the worst possible service failure to your organisation, Our group decided with Food poisoning)’
You can write around 200~250 words about service failure of our company with Food Poisoning
Please let me know if you don’t understand:)
