Support services is a broad category that refers to any team that supports an organizations IT and business processes. The help desk, for example, is a support services team. Support services are vital when an incident impacts the operational performance of an organization.
Answer the following question(s):
- What are five types of support services in a typical large organization?
- Should the same or different support services be available when an incident impacts the operational performance of an organization? Explain your answer.
Fully address the questions in this discussion; provide valid rationale for your choices, where applicable;
