In chapter 9 of Crucial Confrontations the authors talk about The Twelve Yeah-Buts: How to Deal with the Truly Tough. As you read the various yeah-but statements from these highly reflective people that made them, you could either identify with the statement they were making, know someone just like that, or you are aware of a situation of that nature. Reflect on the quote by Charles Osgood, There are no exceptions to the rule that everybody likes to be an exception to the rule.
- How can the concept (yeah-but) become unproductive when trying to understand and resolve conflict?
- What are some of the tools available to help people get past the yeah-but and start having crucial dialog?
- What is your interpretation of the Charles Osgood quote?
- Why do some think that their situation is an exception to the rule?
original post at least 200- 300 words
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