I choose the COMPTIA approach mainly for its structured steps that really helps break down problems and find solutions faster and also records the issue as a record in case further issues arise and if they are the same or similar it will help with finding the problems occurring. The steps are very straightforward, and they are:
Step 1: Collecting information—Identifying symptoms and issues
Step 2: Develop a Probable Cause Theory
Step 3: Test the Theory to Find Out What’s Causing It
Step 4: Create an Action Plan
Step 5: Put The Solution Into Action
Step 6: Check For Full System Functionality and Put Preventive Measures In Place
Step 7: Create a Record of The Problem
The reason I choose the CompTIA troubleshooting approach is because it’s a very good system when it comes to troubleshooting network issues. For this discussion board I will explain my problem and how I implemented this step-by-step approach to find the solution. The problem I am experiencing is that my home network speeds are very slow in areas other than the room with the actual router in it and I found this by using step one of the CompTIA method because I went room to room and tested my network speed on my laptop and discovered this. After finding this trend throughout my home I moved to step two which is developing a probable cause theory for this issue and my theory was that my house is built with stucco which is very thick concrete material that hinders Wi-Fi signal in other areas of the house besides the living room with the router. For my action plan I decided to test this by running an ethernet cable to a repeater near a room with low network speed and see if the speeds would be higher than before. After doing this test I found that the speeds were maintained throughout the house where the repeater was near. The results of the test helped me develop my action plan of running ethernet cable to multiple repeaters throughout the house to expand the network signal range. After putting this plan into my house, it was evident that my theory was correct regarding the slow network speeds and after implementing the repeaters all of my devices had way better network speeds throughout the whole house. When I got to step six everything functioned as planned and no more symptoms were found throughout the whole house. The next thing I did was made a word document stating my network setup and what devices were using the repeaters and what speeds each device maintained when the repeaters were first installed in case I run into another issue down the road. The biggest reason I choose this method is because finding problems and troubleshooting is most effective and efficient if there is a process/system of doing it that way no time is waisted, and you don’t get discouraged and you stay on track throughout the troubleshooting process.
