ERP and ITSM are interconnected in supporting the effective operation of an organisation’s IT infrastructure and business processes. By aligning ERP and ITSM efforts, organisations can ensure the reliable performance, security, and usability of ERP systems, ultimately driving business efficiency and success. In this assessment, you need to select one company of your choice (e.g., Walmart, Netflix, Spotify) and answer the question related to your chosen company. Considerable research is essential for being successful in this Assessment: 1. Describe the selected company, including its overview, offered products or services, business market position, target demographic or audience for its products or services, and organisational culture and core values. 2. Describe the ERP system applied by the company in detail. You need to explain what the ERP system includes and recognise the components of ERP. 3. Explain how ERP supports SCM (Supply Chain Management) and CRM (Customer Relationship Management). 4. Recognise the ITSM framework used in the company. In your explanation, you need to include the selected framework’s components and attributes. 5. Describe how ERP and ITSM are connected in the company and support the business process Before you start the Assessment: • • • Spend considerable time researching all the requirements of the Assessment. Ensure that your references are trustworthy. Ensure that you have enough knowledge of the company’s ERP and ITSM. Assignment Format Submission: Length: Font size: Line spacing: Referencing: Only through Canvas 1500 words max (+ or – 10%) 12pt (min) Times Roman 1.5 or double line spacing Use Harvard referencing only. You must have in-text referencing. Marking Criteria and Rubric: The assessment will be marked out of 100 and weighted 25% of the total unit mark. Marking Criteria Not satisfactory (0-49%) of the criterion mark) Satisfactory (50-64%) of the criterion mark Good (65-74%) of the criterion mark Very Good (75-84%) of the criterion mark Excellent (85-100%) of the criterion mark Background of the company (10%) Poor introduction with no information related to the requirements The background is presented briefly and include few requirements Background is generally presented als bu inh she few information such as Background is professionally written, and include most of the requirements Background is very professionally written, and include all the requirements ERP details including what the ERP system includes and recognise the components of ERP(30%) A poor discussion of how ERP works with few components and attributes A brief discussion of how ERP works with few components and attributes Good disussion of low ERP works with few components and attributes Well discussion of how ERP works with few components and attributes Excellent discussion of how ERP works with few components and attributes ERP supports for SCM and CRM (10%) Poor explanation of how ERP supports SCM and CRM Brief discussion about how ERP supports SCM and CRM Good discussion about how ERP supports SCM and CRM Well discussion about how ERP supports SCM and CRM Excellent discussion about how ERP supports SCM and CRM ITSM framework including components and attributes A poor discussion of how ITSM works with few components and attributes A brief discussion of how ITSM works with few components and attributes Good discussion of how ITSM works with few components and attributes Well discussion of how ITSM works with few components and attributes Excellent discussion of how ITSM works with few components and attributes ERP and ITSM connection and how they support the business process of the company. (15%) Poorly discussion of connection between ERP and ITSM and how supports the business process Brief discussion of connection between ERP and ITSM and how supports the business process Good discussion of connection between ERP and ITSM and how supports the business process Well discussion of connection between ERP and ITSM and how supports the business process Excellent discussion of connection between ERP and ITSM and how supports the business process Referencing and the Is anization of the report Lacks consistency with many errors and did not include in-text references. The report was not organized properly Unclear referencing with few in-text references. The report had some structure but difficult for the reader to follow. Generally good referencing style- followed Harvard referencing (with some in- reader can follow the report Clear referencing with fully applied the Harvard referencing style. Some of the references used are not tutteructured anethe reader can follow the report Clear styles with excellent of references. The report is professionally structured and reader can follow the report.
