You are a consultant that specializes in enterprise resource planning (ERP). You have been hired by a small start-up manufacturing company, with fewer than 500 hundred employees, that specializes in electronic devices.
Part -1
The CEO of the startup manufacturing company you are working with asked you to attend the executive steering committee meeting. The committee is looking to implement a new SCM system. The company does not currently have an SCM system and does believe there is a need for one. The lack of having one causes the company to have occasional operational issues, which results in a loss of revenue.
The executive steering committee has asked you to research the different SCM system software packages available and create a comparison chart of the different packages. They would also like you to provide a summary that will recommend what SCM system the organization should use.
Research at least four SCM system software packages.
Design a comparison chart for at least four SCM packages you researched that includes the following:
- Product
- Deployment
- Demand planning
- Import/export management
- Inventory management
- Shipping management
- Supplier management
- Transportation management
- Warehouse management
- Cost
Write a 2-page summary that will help the executives determine which SCM system and strategy to use that will ensure success. Be sure to include the following in your summary:
- The value of SCM and how it differs from CRM and ERP
- A high-level overview of the supply chain
- Why each step in SCM is important to the organization?
- How an SCM system will help the company succeed and correct the operational issues
- What are the tasks the IT department must do in setting up an SCM and for ongoing maintenance of an SCM?
- Why the selected SCM system is the best for their organization
Part – 2
The CEO of the manufacturing company you are currently consulting for has now asked you to look into implementing a CRM. The company currently uses spreadsheets to track sales calls and a paper address book to keep customer information. The CEO has asked you to research and recommend a CRM that will meet the companys needs.
Research at least three CRM packages.
Use Microsoft Excel to create a comparison table that compares the pros and cons of each package.
Select one product for the manufacturing company.
Create a 10- to 12-slide narrated, multimedia-rich Microsoft PowerPoint presentation for the CEO on why implementing the chosen CRM is prudent. Be sure to address the following:
- The value of CRM and how it differs from SCM and ERP
- Why the chosen package is most appropriate
- How this software will be an improvement over their current methods
- How the chosen CRM package will fit into the overall enterprise of the organization
- What are the benefits the customer can expect as a result of implementing the new software?
- What are the tasks that the IT department must do in setting up a CRM and for ongoing maintenance of an CRM?
