HEALTH CARE DELIVERY, INFORMATION SYSTEMS, OPERATIONS, AND QUALITY ASSURANCE

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  1. Health Care Delivery and Models
    1. Categorize the organization as an MCO or ACO.
      1. Provide a rationale for the categorization.
    2. Provide a comprehensive explanation of services that will be offered by the organization/facility. Note: Services offered should meet the needs of the population identified and the dynamics of the organization/facility.
      1. Inpatient, outpatient, and/or ancillary services.
      2. Include E-Health Services.
    3. Prepare a map detailing the delivery of care (services) in the organization/facility. (See Burton, 2017, for a sample map.)
      1. Interpret and provide an explanation of the map you prepare.
  2. Information Systems
    1. Describe the systems used in the organization/facility that will manage health care data.
      1. How will information be collected, stored, and managed?
      2. Identify standards, policies, and security measures used.
      3. Explain how the organization/facility will promote interoperability.
  3. Operations Management
    1. Construct and explain a simple organizational chart outlining the staffing and reporting relationships within your organization ().
    2. Create and explain a general strategy map (pg. 86 of McLaughlin & Olson, 2017) for your organization.
    3. Using the Operational Excellence Scale provided by McLaughlin & Olson (2017, pp. 405-406), rationalize in detail the operational tools your organization/facility will use be a level 4 organization.
  4. Quality Assurance & Accreditation
    1. Rationalize specifically how the 6 domains of Health Care Quality (by the AHRQ) are fully addressed within the organization/facility.
    2. Create a detailed risk management and patient safety plan for the organization/facility.
    3. Identify and explain two leading methods of continuous quality improvement (Plan-Do-Study-Act, Rapid Cycle Improvement, FOCUS-PCDA, Lean, Six Sigma, and/or the FADE Model) that will be used in the organization/facility.
      1. Rationalize how the methods will be used to ensure that quality and safety are kept at/above the safety rating of major hospitals in the area of the organization/facility.
      2. You may use the following source to find the Leapfrog Hospital Safety grade for hospitals in your area:
    4. Assume the new organization/faciality is seeking Joint Commission () accreditation. Identify and explain the major competencies this will require from management and staff.
  5. Conclusions and Recommendations
    1. Bring this section to a close and provide 2 or 3 recommendations for your organization based on the information researched and identified.

**Note**: Do not submit the subsequent section (Module 3) until you have received feedback from your instructor on this section (Module 2).

Assignment Expectations

  1. Conduct additional research to gather sufficient information to justify/support your analysis.
  2. Case papers should be at least 5 pages, not including the title and reference pages. (At this point, you should have at least 10 pages; at least 5 pages for Module 1 and 5 pages for Module 2.)
  3. Support your paper with peer-reviewed articles with at least 5 references. (At this point, you should have at least 10 references; at least 5 references for Module 1 and 5 references for Module 2.)
    Use the following link for additional information on how to recognize peer-reviewed journals:
    • Angelo State University Library. (n.d.). Library guides: How to recognize peer-reviewed (refereed) journals. Retrieved from
  4. You may use the following source to assist in formatting your assignment:
    • Purdue Online Writing Lab. (n.d.). General APA guidelines. Retrieved from
  5. For additional information on reliability of sources, review the following source:
    • Georgetown University Library. (n.d.). Evaluating internet resources. Retrieved from
  6. This assignment will be graded based on the content in the rubric.