QUESTION 1:

 What can a Board of Directors do to improve the medical quality of care?

What can a board of directors do to improve the medical quality of care?

Why is it important for the board of directors to understand the impact of Utilization Management upon quality of care within the financial climate of the organization and vice versa?

What quality of care initiatives has the government placed on hospitals across the country that are tied to payment?

QUESTION 2:

How does your team stack up?

Think of a team that you are on, or have been on recently. How does it stack up against the criteria for quality teamwork?

What specific steps could be used to improve the performance of you team? How could TQ techniques be used to improve team processes?