Instructions Workplace Relationships and Conflict This assignment has three parts. Part 1:Read A Heated Conversation Scenario . A PDF version of A Heated Conversation Scenario is also provided. Part 2:Answer the following questions as if you were the Employee Emerson in the A Heated Conversation Scenario.
- Identify at least two noisemakers and two communication barriers in this conflict. Explain why each example is a noisemaker or communication barrier.
- Which tools from this lesson could an effective communicator use to resolve this type of conflict? How could they use these tools effectively?
- What can Employee Emerson do to manage stress in a situation like this?
Your responses to Part 2 should be at least one to two pages total.Part 3:Answer the following questions as if you were the Customer Charlie in A Heated Conversation Scenario.
- Identify at least two noisemakers and two communication barriers in this conflict. Explain why each example is a noisemaker or communication barrier.
- Which tools from this lesson could an effective communicator use to resolve this type of conflict? How could they use these tools effectively?
- What can Customer Charlie do to manage stress in a situation like this?
Your responses to Part 3 should be at least one to two pages total. Combine Parts 2 and 3, and submit them in one document for this assignment. Your total page length for this assignment should be at least three pages. APA Style will not be required for this assignment.
