Case Study#2
Please read and review the Chapter 14 Case Study: Then in 800 words write an APA format paper. Each item will have a proper APA heading. The paper must have at least five (5) reputable sources with proper citations from these sources.
JetBlue and WestJet: A Tale of Two IS Projects (page 556 of your text)
After your review, please answer the following questions and formulate them into an APA formatted paper: Response to each of the 1-8 items below must be at least 100 words.
Items
1. How important is the reservation system at airlines such as West Jet and JetBlue? How does it impact operational activities and decision-making?
2. Evaluate the key risk factors of the projects to upgrade the reservation systems of West Jet and JetBlue.
3. Classify and describe the problems each airline faced in implementing its new reservation system. What management, organization, and technology factors caused those problems?
4. Describe the steps you would have taken to control the risk in these projects.
5. Perform research to learn more about the Sabre system. What is it? How did come about?
6. JetBlue had the opportunity to learn from the problems encountered by West Jet during its migration. What options did West Jet have to learn from another company who faced a similar situation? What would you recommend to the leadership team?
7. Do you believe the West Jet problem is mostly IT-related, or do you think that poor leadership and planning caused the catastrophe? Explain.
8. Why do you think that West Jet has slowed down its growth plans, such as the RBC West Jet MasterCard? What does a credit card have to do with the IT issues? Explain.
