Implementation of IT service management in Media (Video streaming platform)
Prepare a presentation
To be covered:
How does XXXXXXX get there paragraph one – give example(s)
Action – itil4 is not a magic word – give examples
Did they – how does pricing show that educational objectives are met?
Why do you need a third party – look at the practices for what group can provide
Momentum – show how this is ongoing…;
Continual improvement- give examples – don’t give definitions (only)
Change control- strict compliance- how?
Incident -give an example of how an incident will be managed (and improved)
“Problem reviews are usually considered as secondary. “<– what does this mean?
Service requests- what about reviews?
Service desk- what about self service?
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“It attempted, but failed, to include elements of ITIL 4. “- for example, show they were doing X and they did Y to mitigate and improve
