Module 04 Incident Management

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Module 04 Content

  1. Review the course scenario.

    The CEO has requested you create a presentation to be delivered to all company managers as to how you will address incident management by implementing ITSM processes. It has been requested that some potential software tools be mentioned for the team to discuss.

    Please be sure to include the following:

    • Incident Management: ITSM processes 
    • Potential ITSM Software tools
    • Ensuring Service Level Agreements
    • Customer Service improvements
    • This assignment should be completed in Microsoft PowerPoint and include speaker notes for each bullet point. Your presentation should be 7-10 slides in length.

      Save your slides as a PowerPoint presentation. (Mac users, please remember to append the “.ppt” extension to the filename.)