Operation Management
Week 4 Discussion
Please respond to the following:
- Facility Design must be integrated into and support both Job and Process Design. From the list below, which design would best fit your work environment and why? Provide a summary about how your selection applies.
- Be sure to respond to at least one of your classmates’ posts.
Week 5 Discussion
Review “Bank USA: Forecasting Help Desk Demand by Day” from the end of Chapter 9 in the textbook. Then, please use the information to respond to the following:
- From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
- Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.
- Be sure to respond to at least one of your classmates’ posts.
Bottom of Form
Week 6 Discussion
Please respond to the following:
- Select a service process and describe the flow using no more than ten process steps.
- Discuss where bottlenecks are likely to occur and suggest improvements to the process flow.
- If you can obtain data, estimate the throughput for the process.
- Be sure to respond to at least one of your classmates’ posts.
Week 7 Discussion
Please respond to the following:
- Select a goods-producing organization and a service-providing organization of your choice. Suggest ways each organization can make aggregate planning decisions using the variables described in Exhibit 13.3 in the textbook, OM.
- Compare and contrast the operational and managerial impacts of the aggregate planning decisions in terms of customer satisfaction.
- Be sure to respond to at least one of your classmates’ posts.
