Personal Reflection Paper – Using a public technology service

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Assignment Content

  1.     Write a 700- to 1,050-word paper describing your experience in utilizing a public service that was facilitated through the use of technology..
    Include the following three (Level One) Paragraph Headings:
    1. Discuss your use of a public service that required a financial transaction or payment. Describe your experience and elaborate on the efficiency of the service.
    2. Describe whether social networking services such as a live chat feature or a presence in a social network were employed by the public agency. Were stakeholders active in providing comments and/or blogs about the quality of service? Did the agency reach out to you via social networking for feedback or comments?
    3. Based on your experience, what are some recommendations for improving either the financial, customer service, and/or social networking components of the service?
    4. Format your paper consistent with APA guidelines.