*.Introduction:* write about the purpose of the assignment
Intro must include what we are going to discuss, what this case study is all about and what is the agenda.
Background: Summary of the case that is who are the key people and which role are they playing as well what is the issue they are trying to solve
The background gives all the names of important poeple in video, what is all case about, what is the dispute, people ranks and an overview of case
https://archive.org/details/thecaseofbarbaraparsons
