answer these questions and use textbook to answer (I have attached the textbook) and may also use outside sources (include the website in which it was taken from) and must include examples
textbook pages 55-72 (Building Retailing Relationships)
answer questions in simple English please
1- What are the expected and augmented value chain ele- ments for each of these retailers?
a. Home Depot.
b. Ikea.
c. Local fruit-and-vegetable store.
2- What are the individual service decisions a retailer must make to develop an overall customer service strategy? examples please
3-What are the pros and cons of ATMs? As a retailer, would
you want an ATM in your store? Why or why not? examples please
