1. Look up websites on Southwest Airline and see if there are still any lingering posts, blogs, etc., on the crises covered. Were additional actions taken by the company? Did additional problems or crises develop? Was the problem mentioned in the chapter a prodrome (warning sign) for another crisis or problem?
2. Find a rogue website on the Internet and describe your response to it. Write a response that could be printed in a newspaper, circulated via e-mail, or posted on a website. Which method of responding would be most effective and why?
Must be at least 250 words and supported by two references
