In this Assessment, you are going to evaluate a specific business process based on the criteria detailed below. The business process you select must have a clear beginning and an end with identifiable, specific steps.
Part 1: The Stakeholders
Answer the following questions:
Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it? List at least two people/groups and explain their relationship/connection to the process. Also describe what they expect from this project.
What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements (definition of goals and success).
Part 2: Metrics
List three metrics that you think can help you quantify the performance of the selected business process currently. List and define the metrics clearly, explain why each metric is important in the assessment of the process, and then give an example of the statistic units. For example, if your metric is speed of processing, it may be defined by how quickly each employee audits a tax form, and the example would be that on average, you would expect eight tax forms audited per hour.
Metric 1:
Definition
Significance in assessment
Example
Repeat this format for all three.
Part 3: Quick Wins
Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be accomplished quickly, and (c) why they will provide a boost to the project.
Minimum Submission Requirements
This Assessment should be a Microsoft Word (minimum 350 words) document, in addition to the title and reference pages.
Respond to the questions in a thorough manner, providing specific examples of concepts, topics, definitions, and other elements asked for in the questions. Your paper should be highly organized, logical, and focused.
Your paper must be written in Standard English and demonstrate exceptional content, organization, style, and grammar and mechanics.
Your paper should provide a clearly established and sustained viewpoint and purpose.
Your writing should be well ordered, logical and unified, as well as original and insightful.
A separate page at the end of your research paper should contain a list of references, in APA format. Use your textbook, the Library, and the internet for research.
Be sure to cite both in-text and reference list citations were appropriate and reference all sources. Your sources and content should follow proper APA citation style. Review the APA formatting and citation style resources found in the Writing Center. The Writing Center can be found in the Academic Success Center in the Academic Tools area of your course. (It should include a title page, paper is double-spaced, in Times New Roman 12-point font, correct citations, Standard English with no spelling or punctuation errors, and correct references on the last page.)
Clear business writing; spelling and grammar acceptable; effective use of APA; followed the required format and instructions.
