• Question 1 4 out of 4 points The symbol of welcome friendship and hospitality is a(n) Answer • Question 2 4 out of 4 points All of the following are part of Disney’s “Five Steps of Leadership” EXCEPT: Answer • Question 3 4 out of 4 points Empowerment is Answer • Question 4 4 out of 4 points Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as Answer • Question 5 4 out of 4 points Hotels may be classified by Answer • Question 6 4 out of 4 points Lack of operational power high fees low percentage of reservations from the central reservation system are all ________ of franchising. Answer • Question 7 4 out of 4 points A CRS can provide ________ information for a hotel. Answer • Question 8 4 out of 4 points The Public Branch Exchange (PBX) represents what? Answer • Question 9 4 out of 4 points A demand-forecasting technique used to maximize room revenue is known as Answer • Question 10 4 out of 4 points The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is: Answer • Question 11 4 out of 4 points Hotel restaurants present a challenge to Food and Beverage directors because Answer • Question 12 0 out of 4 points Introduced by Escoffier this kitchen system organizes work stations more effectively. Answer • Question 13 4 out of 4 points The hotel requires the number of guests attending a catering function at least seven days in advance. This number is called the Answer • Question 14 4 out of 4 points Fortified wines have ________ added. Answer • Question 15 4 out of 4 points A(n) ________ tends to be fuller bodied and more bitter than the average beer. Answer • Question 16 4 out of 4 points Still wines are those with Answer • Question 17 4 out of 4 points Any game or red meat is best served with ________ wine. Answer • Question 18 4 out of 4 points The ________ are credited with the “culinary arts.” Answer • Question 19 4 out of 4 points Most ethnic restaurants are Answer • Question 20 4 out of 4 points Fusion restaurants are Answer • Question 21 4 out of 4 points Franchises are most often affiliated with Answer • Question 22 4 out of 4 points Prime cost is Answer • Question 23 4 out of 4 points Product specification determines ________. Answer • Question 24 4 out of 4 points Each kitchen station must create Answer • Question 25 4 out of 4 points Personal digital assistants (PDAs) are used by Answer
