On page 269 of the text, the author says, In reality, it is difficult to find organizations that reflect 100 percent service or 100 percent manufacturing characteristics. Some service firms take on characteristics of manufacturers, and vice versa.
Think about this in terms of an organization to which you belong, preferably your employer. Then, describe the services and tangible products that your organization provides. How well would you consider that your organization demonstrates the authors statement. What products or services might they have overlooked?
Please link your answer to concepts from Week 5 class.
