Week 5 response 2 449
Ivory Parker
Hello Class,
When evaluating Valarie’s predicament, I used both the ethical and practical norms and her full attention to point out how Dorothy answered Valarie’s questions that made her pleasant throughout the discussion by providing facts and evidence. Throughout the session, I worked out how to select these evaluation tools based on information presented through verbal and nonverbal approaches.
There are a variety of commitment abilities that an advisor can use with a client during the intake process, such as:
Using open and closed questions
An open inquiry begins with the words “how”, “what”, “when”, “where”, “who”, or “why” and therefore cannot be answered simply with an affirmative or negative (Connor&Reimmers, 2019). If advisers want to be sure that they understand something, they should ask open questions and follow up with a closed inquiry.
Tell, Explain and Describe questions.
Using these TED inquiries to explore clients when the adviser believes they have discovered something they would like to learn more about is beneficial.
Customer Validation
To create an environment where the customer is actively encouraged to chat more, one should use words like “I think that you’ve made a wonderful decision” (Demo et al., 2018). In addition, customers who appear apprehensive about earlier decisions should be reassured that they have previously made the right option. So, understanding their mental process will allow us to help them. Therefore, making sure there is a safe environment for your client so that she may speak her mind is essential.
Lau, R. W. K., & Pretorius, L. (2019). Intrapersonal wellbeing and the academic mental health crisis. In Wellbeing in doctoral education (pp. 37-45). Springer, Singapore.
https://doi.org/10.1007/978-981-13-9302-0_5
Connor Desai, S., & Reimers, S. (2019). Comparing the use of open and closed questions for web-based measures of the continued-influence effect. Behavior research methods, 51(3), 1426-1440.
https://doi.org/10.3758/s13428-018-1066-z
Demo, G., Rozzett, K., Fogaça, N., & Souza, T. (2018). Development and validation of a customer relationship scale for airline companies. BBR. Brazilian Business Review, 15, 105-119.
https://doi.org/10.15728/bbr.2018.15.2.1
