Week 5 SOC

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QuikTrip Case Study

Overview

Complete an analysis of QuikTrip. Assess the organizational layout, performance metrics, and the technology that is used to measure performance and connect with consumers.

Instructions

Using the  case study, write a 67 page paper in which you:

  1. Evaluate QuikTrip’s operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
  2. Analyze how operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them.
  3. Examine QuikTrip’s value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
  4. Determine the different types of performance measurements that can be used to measure QuikTrip’s service-delivery system design. Select at least two types that can be applied and provide justifications for the selection.
  5. Examine the different types of technologies applied to QuikTrip’s service operations and evaluate how the technologies strengthen the value chain.
  6. Use at least two quality resources in this assignment that do not include the initial case study. Note: Wikipedia and similar websites do not qualify as quality resources.

Topic Introduction

In the introduction section, introduce the company selected. Also, provide background information about the company. 

Competitive Advantage 

Here you will evaluate QuickTrip’s operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

OM and the Customer 

In this paragraph make sure you analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.

The Value Chain

Examine QuickTrip’s value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction. 

Performance Measures

Determine the different types of performance measurements that can be used to measure QuickTrip’s service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.

QuickTrips use of Technology

Examine the different types of technologies applied to QuickTrip’s service operations and evaluate

how the technologies strengthen the value chain.

Conclusion

Example: In conclusion, there is value is in Provide your learning from the assignment and the research.   

   

Sources 

1. Business Insider. (2016). These Are the 7 Biggest US Airlines. Retrieved from http://www.businessinsider.com/these-are-the-7-biggestus-airlines-2016-4#1-delta-7  2. Federal Aviation Administration. (2017). Air Traffic by the Numbers. Retrieved from 3. Brett Snyder. (2009). December Premium Air Traffic Down More Than 13 Percent. Retrieved from https://www.cbsnews.com/news/december-premium-air-traffic-down-more-than-13-percent/

THESE ARE EXAMPLES OF SOURCE PLACEMENT.  PLEASE UPDATE WITH YOUR OWN.