Part 1 of 1 Chapters 7-8 Score: 24 (of possible 25 points) Question 1 of 25 Score: 1 (of possible 1 point) There are several key organizational design formats but in reality several hybrid forms that mix different design formats occur in organizations. Question 2 of 25 Score: 1 (of possible 1 point) __________ design is the process of determining the degree of environmental uncertainty and adapting the organization to the situation. Question 3 of 25 Score: 1 (of possible 1 point) Mechanistic organizations have a _________ reliance on hierarchical control. Question 4 of 25 Score: 0 (of possible 1 point) An organization that has a flexible structure and is adaptive to change is called __________. Organizational effectiveness is defined as meeting organizational objectives and prevailing societal expectations in the near future. Question 6 of 25 Score: 1 (of possible 1 point) The terms division group and unit commonly refer to the process of departmentalization. Question 7 of 25 Score: 1 (of possible 1 point) Every organization chart has ___________ dimensions that include ______________. Question 8 of 25 Score: 1 (of possible 1 point) An organization is comprised of __________. Question 9 of 25 Score: 1 (of possible 1 point) _________ is the right to direct the actions of others in a company setting. Question 10 of 25 Score: 1 (of possible 1 point) When two individuals agree to push a car out of a ditch this situation is considered to be an organization. True False Answer Key: False Question 11 of 25 Score: 1 (of possible 1 point) Managers should try to strike a balance between centralization and decentralization in a company. Question 12 of 25 Score: 1 (of possible 1 point) Organic organizations highly emphasize loyalty and obedience. Question 13 of 25 Score: 1 (of possible 1 point) The relationships between individual contributions and organizational purpose are clear in an organic organization. Question 14 of 25 Score: 1 (of possible 1 point) One of the five distinctive service characteristics is that the customer participates directly in the production process. Question 15 of 25 Score: 1 (of possible 1 point) __________ quality is the inherent value or innate excellence that is apparent to an individual. Question 16 of 25 Score: 1 (of possible 1 point) Total quality management is anchored in a company’s culture because the process is embedded in virtually every aspect of organizational life. Question 17 of 25 Score: 1 (of possible 1 point) External auditing is the independent appraisal of organizational operations and systems to assess their effectiveness and efficiency. Question 18 of 25 Score: 1 (of possible 1 point) The graphical display of a sequence of activities and decisions is called a __________. Question 19 of 25 Score: 1 (of possible 1 point) All of the following are considered operational examples of control except: Question 20 of 25 Score: 1 (of possible 1 point) _________ is the process of identifying studying and building upon the best practices of organizational role models. Question 21 of 25 Score: 1 (of possible 1 point) Deming management of organizational quality efforts and systems contains 20 basic points. Question 22 of 25 Score: 1 (of possible 1 point) Objectives serve as measurable targets while standards serve as guideposts on the way to reaching such targets. Question 23 of 25 Score: 1 (of possible 1 point) The histogram is a bar chart showing whether repeated measurements of a given quality characteristic conform to a bell-shaped curve. Question 24 of 25 Score: 1 (of possible 1 point) ‘“Kaizen” is the Japanese word for continuous improvement. Question 25 of 25 Score: 1 (of possible 1 point) Legislation such as the ____________ have placed more emphasis on the ethical reporting of corporate financial information.
