///><>Fitter Snacker is a company that manufactures and sells two types of nutritious snack bars: NRG-A and NRG-B. <>><<
Fitter’s sales force is organized into two groups: the Wholesale Division and the Direct Sales Division.
////#$%#$%#$% The two sales divisions differ primarily in terms of order volume and pricing terms.
The Direct Sales Division offers customers volume discounts to encourage larger sales orders while the Wholesale Division charges customers a lower fixed price because the orders are usually large.
Problems with Fitter Snacker’s Sales Process
!!!!# ererf) Many of Fitter’s sales orders have some sort of problem, such as incorrect pricing,— excessive calls to the customer for information,—– order-processing delays,—– missed delivery dates,— and so on.
Explain that these problems occur because Fitter has three separate information systems: the sales order system, the warehouse system, and the accounting system. —-////Information from each system is shared either electronically through periodic file transfers (sales order system to accounting system) or manually by ///// paper printout (credit status from the Accounting Department to sales clerks).
Question/requirem 1
(((((11 : Assume you are Fitter Snacker’s new marketing manager, hired to clean up some of the company’s problems, as outlined in the beginning of this chapter. You just started this job, and you are getting to know your sales team and the company’s processes. Describe all the problems you observe about the way Fitter’s sales force currently takes and fills an order. Now convince upper management of the need to improve the existing system and put an ERP system in place
Question///REQUIREMENT 2
How can Fitter use SAP ERP to promote and advertise their products?
