Case Questions
- How did AT&T align business needs and learner needs?
- Critique the retraining initiatives at AT&T in terms of the four key components (define, design, deliver, assess). What are the key strengths and weaknesses in each of these areas?
- What would be your recommendations for addressing the “expressions of discontent” about the Workforce 2020 program?
Clearly indicate your responses to questions 1, 2, and 3
